E-mail: info@ydilo.com • Telephone: + 34 91 252 84 00
The Ydilo Voice Ticketing solution automates the end-to-end purchasing process for ticket sales of any kind, be these for concerts, theatre plays, sports events, plane, train and bus tickets or holiday packages in the telephone channel via a user-friendly and completely interactive natural language interface.
This solution makes it easy to find and buy any ticket desired from any phone, be it landline or mobile, at any time, avoiding on-hold times or laborious touch-tone menu navigation.
This novel voice portal leverages the latest advanced speech technologies to offer all sorts of tickets to any kind of targeted public in a pleasant and intuitive environment that is simple to use. The high quality and consistency of up-to-date and well-designed information delivery is assured thanks to in-house Ydilo voice talents together with advanced processes for adapting content to this medium.
The Ydilo Voice Ticketing solution seamlessly integrates with all kinds of corporate systems and other sales channels and applications to offer a multichannel distribution strategy. It also includes a suite of management tools and procedures to enable fast and efficient updating of details on events or trips, as well as information on all the latest events and tickets available. Security policies for caller identification and using secure electronic payment methods are also implemented to ensure safe transactions.
Ydilo opens up the opportunities for companies with a new automatic sales channel for their end users that functions around the clock, from anywhere, handling high call volumes during peak sales periods.
• Voice dialogues for smooth searching and navigation via a user-friendly and interactive interface with contextual help for a better caller experience
This solution makes it easy to find and buy any ticket desired from any phone, be it landline or mobile, at any time, avoiding on-hold times or laborious touch-tone menu navigation.
This novel voice portal leverages the latest advanced speech technologies to offer all sorts of tickets to any kind of targeted public in a pleasant and intuitive environment that is simple to use. The high quality and consistency of up-to-date and well-designed information delivery is assured thanks to in-house Ydilo voice talents together with advanced processes for adapting content to this medium.
The Ydilo Voice Ticketing solution seamlessly integrates with all kinds of corporate systems and other sales channels and applications to offer a multichannel distribution strategy. It also includes a suite of management tools and procedures to enable fast and efficient updating of details on events or trips, as well as information on all the latest events and tickets available. Security policies for caller identification and using secure electronic payment methods are also implemented to ensure safe transactions.
Ydilo opens up the opportunities for companies with a new automatic sales channel for their end users that functions around the clock, from anywhere, handling high call volumes during peak sales periods.
Highlights
• Voice dialogues for smooth searching and navigation via a user-friendly and interactive interface with contextual help for a better caller experience
• Robust solution to ensure availability from any phone 24 hours a day thanks to a highly scalable architecture that continually adapts to the demands of sudden call spikes
• Supports automatic end-to-end sales process that is totally integrated with enterprise business processes for managing sales, billing, reservations and ticketing
• Integrates with third party applications and systems for automatic information access and updating
• Highly flexible configuration and personalization of dialogues and application logic, as well as voice personas and tones for strengthening brand image
• Improved customer loyalty and caller satisfaction through no wait times, constant 24-hour availability, and a more natural and pleasant experience than other traditional sales channels for all kinds of tickets
• Optimized costs, making the most of small profit margins in ticket sales by reducing call centre operating costs
• Increased reach with a new mobile sales channel accessing voice tickets over any phone anywhere instantly
• Better competitive edge for companies that deploy these advanced speech recognition technologies revealing their leadership in their commitment to customer satisfaction and innovation
• Supports automatic end-to-end sales process that is totally integrated with enterprise business processes for managing sales, billing, reservations and ticketing
• Integrates with third party applications and systems for automatic information access and updating
• Highly flexible configuration and personalization of dialogues and application logic, as well as voice personas and tones for strengthening brand image
Benefits
• Improved customer loyalty and caller satisfaction through no wait times, constant 24-hour availability, and a more natural and pleasant experience than other traditional sales channels for all kinds of tickets
• Optimized costs, making the most of small profit margins in ticket sales by reducing call centre operating costs
• Increased reach with a new mobile sales channel accessing voice tickets over any phone anywhere instantly
• Better competitive edge for companies that deploy these advanced speech recognition technologies revealing their leadership in their commitment to customer satisfaction and innovation
Demos
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