E-mail: info@ydilo.com • Telephone: + 34 91 252 84 00
Many private companies and public organizations face the challenge of enabling a communication channel for content and information delivery to their callers and customers that is fast, comfortable and easily accessed. This channel must also allow instantaneous updating of contents from multiple sources and be sufficiently robust for around the clock service, while supporting higher call volumes due to sudden peak calls.
The Ydilo Voice Portal allows companies to create a new communication channel with their customers for corporate content delivery of general interest through a user-friendly and completely interactive voice interface. Callers can search, compare and purchase a product from any telephone anytime immediately, cutting back wait times,.
Ydilo uses voice talents, management tools and advanced processes for updating contents to ensure the highest quality and consistency of contents relayed to callers, while refreshing and updating information in the shortest possible time frame.
The solution also integrates seamlessly with all kinds of corporate systems and third party applications to ensure that the voice portal can access all kinds of information and content sources easily and quickly. Likewise, this solution integrates with other communications channels used by callers, enabling companies to implement a multichannel strategy for information delivery.
• User-friendly and interactive voice interface with intuitive navigation and fast access through natural language recognition
The Ydilo Voice Portal allows companies to create a new communication channel with their customers for corporate content delivery of general interest through a user-friendly and completely interactive voice interface. Callers can search, compare and purchase a product from any telephone anytime immediately, cutting back wait times,.
Ydilo uses voice talents, management tools and advanced processes for updating contents to ensure the highest quality and consistency of contents relayed to callers, while refreshing and updating information in the shortest possible time frame.
The solution also integrates seamlessly with all kinds of corporate systems and third party applications to ensure that the voice portal can access all kinds of information and content sources easily and quickly. Likewise, this solution integrates with other communications channels used by callers, enabling companies to implement a multichannel strategy for information delivery.
Highlights
• User-friendly and interactive voice interface with intuitive navigation and fast access through natural language recognition
• Real time updating of information and content without impacting the service
• Automated information extraction from a variety of sources, and then using advanced tools and processes create and deploy content for the voice portal, assuring the quality and consistency of the information delivered
• Robust carrier-grade services platform with high availability, instant call response times and fully scalable for peak call management
• Implementation of security and caller identification policies for all or parts of the content provided, as well as integration with payment gateways for voice portals if required
• Greater reach of information delivery, as well as higher success rate of calls managed in this channel directly increasing caller satisfaction
• Better cost efficiencies by offering multiple information services in a voice portal, freeing up customer services representatives for tasks of greater added value
• A new communication channel created for customers that can also be used for targeting promotions and offers to each caller
• Competitive advantage with a corporate image committed to customer satisfaction and innovation
• Automated information extraction from a variety of sources, and then using advanced tools and processes create and deploy content for the voice portal, assuring the quality and consistency of the information delivered
• Robust carrier-grade services platform with high availability, instant call response times and fully scalable for peak call management
• Implementation of security and caller identification policies for all or parts of the content provided, as well as integration with payment gateways for voice portals if required
Benefits
• Greater reach of information delivery, as well as higher success rate of calls managed in this channel directly increasing caller satisfaction
• Better cost efficiencies by offering multiple information services in a voice portal, freeing up customer services representatives for tasks of greater added value
• A new communication channel created for customers that can also be used for targeting promotions and offers to each caller
• Competitive advantage with a corporate image committed to customer satisfaction and innovation
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