E-mail: info@ydilo.com • Telephone: + 34 91 252 84 00
The Ydilo Voice Commerce solution allows enterprises create a new sales channel for promoting and commercializing a wide range of products and services over the phone, through a user-friendly, simple and completely interactive natural language interface that customers use to rapidly find products of interest. Callers access all kinds of catalogues easily from any phone and enjoy the benefits of personalized services targeted to their needs and preferences at anytime.
This Ydilo solution uses the latest natural language technologies to enable companies to develop a multichannel strategy for marketing and sales through integration capabilities with other means of communication with customers such as call centres.
Callers access these catalogues via advanced voice interfaces that are rendered friendly and intuitive through natural language recognition that allow them to rapidly find the products of interest to them.
Ydilo Voice Commerce also integrates tightly with all kinds of corporate back-end information management systems for the product offering. This integration, together with automatic processes for creating and generating content ensures that all information on new products, changes in prices or offers, are rapidly updated to offer the most consistent and accurate service with the latest information.
All sales transactions are performed under the most rigorous security measures, integrating with payment gateways and corporate IT systems of companies used in inventory, delivery and payment management, ensuring a smooth end-to-end sales experience.
• User-friendly and interactive voice interface with multi-language support, intuitive navigation and smooth access to information requested via natural language recognition
This Ydilo solution uses the latest natural language technologies to enable companies to develop a multichannel strategy for marketing and sales through integration capabilities with other means of communication with customers such as call centres.
Callers access these catalogues via advanced voice interfaces that are rendered friendly and intuitive through natural language recognition that allow them to rapidly find the products of interest to them.
Ydilo Voice Commerce also integrates tightly with all kinds of corporate back-end information management systems for the product offering. This integration, together with automatic processes for creating and generating content ensures that all information on new products, changes in prices or offers, are rapidly updated to offer the most consistent and accurate service with the latest information.
All sales transactions are performed under the most rigorous security measures, integrating with payment gateways and corporate IT systems of companies used in inventory, delivery and payment management, ensuring a smooth end-to-end sales experience.
Highlights
• User-friendly and interactive voice interface with multi-language support, intuitive navigation and smooth access to information requested via natural language recognition
• Integration with corporate systems and third party applications for automatic access to and updates on product and marketing information to deliver
• Supports secure user identification and validation policies, as well as integration with payment gateways and other corporate systems for direct purchasing operations
• Supports behaviourally targeted promotions and offers to customers and adapted to the context and the record of previously requested products
• Robust and scalable architecture adapted to enterprise needs, fully supporting peak call traffic
• Increased exposure to products traded through the mobile channel as well as higher success rate of calls managed, boosting product sales and customer satisfaction
• A new sales channel for all types of customers, favouring proactive promotion of new products and other value-added services
• High level of security and consistency in the information commercialized through automated processes that avoid errors derived from human agent intervention
• Outsourced operation of the new sales channel that lets companies concentrate on supervising and analyzing customer interactions, as well as on the business strategies for product distribution, marketing and sales
• Supports secure user identification and validation policies, as well as integration with payment gateways and other corporate systems for direct purchasing operations
• Supports behaviourally targeted promotions and offers to customers and adapted to the context and the record of previously requested products
• Robust and scalable architecture adapted to enterprise needs, fully supporting peak call traffic
Benefits
• Increased exposure to products traded through the mobile channel as well as higher success rate of calls managed, boosting product sales and customer satisfaction
• A new sales channel for all types of customers, favouring proactive promotion of new products and other value-added services
• High level of security and consistency in the information commercialized through automated processes that avoid errors derived from human agent intervention
• Outsourced operation of the new sales channel that lets companies concentrate on supervising and analyzing customer interactions, as well as on the business strategies for product distribution, marketing and sales
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