E-mail: info@ydilo.com • Telephone: + 34 91 252 84 00
Vision
Companies are under increasing pressure to lower operating costs and at the same time, improve their customer services. A growing customer demand for access to information at all times from anywhere forces enterprises to plan and put in additional resources and communication channels.
While much of the information and services required by customers today exists in enterprise-wide IT systems, it is difficult to set up a suitable and efficient communication interface for content delivery through the phone. Customers often face interminable waits to be connected to a human agent in the right department of a company, or they are forced to navigate the labyrinth of menu options presented by traditional IVR systems.
Ydilo is an end-to-end service provider that offers innovative solutions based on state-of-the-art technologies.
Rising to the challenge, Ydilo has pledged to place usability at the heart of all our advanced speech recognition solutions and services leveraging their innovative technology platforms to offer a number of key benefits for a company striving to engage their customers effectively and satisfactorily and ensure performance is smooth and efficient.
• Improve customer experience and satisfaction
Customers want to conclude business smoothly over the phone as quickly as possible. Voice solutions developed by Ydilo ensure a friendly and agile caller experience while providing easy access to the required information or service. At the same time, caller interactions are simpler to complete over the phone, leading to increased satisfaction.
• Optimize operating costs
Ydilo's speech recognition solutions optimize call centre costs, thanks to the high degree of service automation achieved and shortening call duration through user-friendly and intuitive menus. Customer service representatives at call centres can be redeployed to complete more value-added tasks, further increasing cost efficiencies.
While much of the information and services required by customers today exists in enterprise-wide IT systems, it is difficult to set up a suitable and efficient communication interface for content delivery through the phone. Customers often face interminable waits to be connected to a human agent in the right department of a company, or they are forced to navigate the labyrinth of menu options presented by traditional IVR systems.
Ydilo is an end-to-end service provider that offers innovative solutions based on state-of-the-art technologies.
Rising to the challenge, Ydilo has pledged to place usability at the heart of all our advanced speech recognition solutions and services leveraging their innovative technology platforms to offer a number of key benefits for a company striving to engage their customers effectively and satisfactorily and ensure performance is smooth and efficient.
Benefits
• Improve customer experience and satisfaction
Customers want to conclude business smoothly over the phone as quickly as possible. Voice solutions developed by Ydilo ensure a friendly and agile caller experience while providing easy access to the required information or service. At the same time, caller interactions are simpler to complete over the phone, leading to increased satisfaction.
• Optimize operating costs
Ydilo's speech recognition solutions optimize call centre costs, thanks to the high degree of service automation achieved and shortening call duration through user-friendly and intuitive menus. Customer service representatives at call centres can be redeployed to complete more value-added tasks, further increasing cost efficiencies.
• Increase revenue
Large businesses can leverage the new opportunities for extending sales channels and generating revenue streams with voice services through user-friendly and intuitive interfaces for voice-driven e-commerce solutions such as ticketing and catalogue orders. The universal telephone channel together with voice interfaces designed to be intuitive and agile make for speech-enabled e-commerce solutions that are available anytime anywhere, favouring reuse and increasing caller satisfaction with the services delivered.
• Extend the reach of your corporate products and services
Leveraging Ydilo technologies for creating natural language solutions, deploying and managing both voice and mobile multimedia services allows companies to extend their reach to customers through new communication channels without impairing the quality of service. These high-quality voice services in the telephone channel also give end users instant remote access to the range of company products and services at anytime increasing delivery and acceptance.
• Efficient operation management
Using Ydilo's carrier-grade voice platform enables our client companies to rapidly deploy and deliver high-quality voice services fully adapted to evolving corporate business strategies regardless of business sector or type of voice solution ensuring smooth operation at minimal cost.
• Gain competitive advantage
Deploying advanced voice services can help companies distinguish themselves from the competition and retain their customers, as call centres and traditional IVR systems, with their inherent disadvantages, are still the norm in many sectors. By adopting speech technology ahead of the market, a company can demonstrate leadership and commitment to customer satisfaction and innovation.
Large businesses can leverage the new opportunities for extending sales channels and generating revenue streams with voice services through user-friendly and intuitive interfaces for voice-driven e-commerce solutions such as ticketing and catalogue orders. The universal telephone channel together with voice interfaces designed to be intuitive and agile make for speech-enabled e-commerce solutions that are available anytime anywhere, favouring reuse and increasing caller satisfaction with the services delivered.
• Extend the reach of your corporate products and services
Leveraging Ydilo technologies for creating natural language solutions, deploying and managing both voice and mobile multimedia services allows companies to extend their reach to customers through new communication channels without impairing the quality of service. These high-quality voice services in the telephone channel also give end users instant remote access to the range of company products and services at anytime increasing delivery and acceptance.
• Efficient operation management
Using Ydilo's carrier-grade voice platform enables our client companies to rapidly deploy and deliver high-quality voice services fully adapted to evolving corporate business strategies regardless of business sector or type of voice solution ensuring smooth operation at minimal cost.
• Gain competitive advantage
Deploying advanced voice services can help companies distinguish themselves from the competition and retain their customers, as call centres and traditional IVR systems, with their inherent disadvantages, are still the norm in many sectors. By adopting speech technology ahead of the market, a company can demonstrate leadership and commitment to customer satisfaction and innovation.
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