E-mail: info@ydilo.com • Telephone: + 34 91 252 84 00
Companies that have the wellbeing of their customers at heart need a tool that allows them to easily and interactively gather caller opinions regularly on the degree of satisfaction obtained, in a personalized and agile manner over the phone.
To this end, Ydilo has designed and developed for customers of large companies a solution for automated surveys that are easy to configure and personalize to callers with sophisticated and intuitive voice interfaces. Through natural language recognition, Ydilo Surveys opens up a new, instant and highly responsive channel between companies and their end users for gathering opinions, sensations and experiences easily without being intrusive at all.
With this solution, companies in any sector can design and configure surveys adapted to their services offering, their information requirements, and their customer types. The structure of these surveys can be tailored to the individuals, segmenting them according to each customer profile. Responses can almost be instantly gathered with relevant information on customer opinions of the services rendered, as well as their behaviour patterns.
For end users, it is very reassuring to know that companies are making it easy for them to voice their opinions in their own natural language via an interface designed by experts to be friendly and non-intrusive.
• Flexible personalization of survey contents, structures as well as scheduling for different segments of the target audience
• Conduct surveys in automatic outbound calls or during calls made to customer services
• Dynamically update survey structures according to responses obtained
To this end, Ydilo has designed and developed for customers of large companies a solution for automated surveys that are easy to configure and personalize to callers with sophisticated and intuitive voice interfaces. Through natural language recognition, Ydilo Surveys opens up a new, instant and highly responsive channel between companies and their end users for gathering opinions, sensations and experiences easily without being intrusive at all.
With this solution, companies in any sector can design and configure surveys adapted to their services offering, their information requirements, and their customer types. The structure of these surveys can be tailored to the individuals, segmenting them according to each customer profile. Responses can almost be instantly gathered with relevant information on customer opinions of the services rendered, as well as their behaviour patterns.
For end users, it is very reassuring to know that companies are making it easy for them to voice their opinions in their own natural language via an interface designed by experts to be friendly and non-intrusive.
Highlights
• Flexible personalization of survey contents, structures as well as scheduling for different segments of the target audience
• Conduct surveys in automatic outbound calls or during calls made to customer services
• Dynamically update survey structures according to responses obtained
• Responses are gathered automatically and instantly for better analysis of results
• Enable call transfers from the survey to connect callers directly to either specialized customer services representatives at call centres or an IVR system
• Seamless integration with corporate systems and processes for accessing, segmenting the customer base, and then updating with the information gathered
• Complete security over the confidentiality and accuracy of responses gathered in the automated process for conducting surveys
• Higher number of completed surveys as compared with traditional channels thanks to the user-friendly voice interface
• Greater cost efficiencies by managing surveys with an automated solution
• Improved corporate image and caller satisfaction, creating competitive edge with better customer relationship management
• New automated channel for contacting and surveying existing customers for targeting actions based on their profiles to boost customer retention and loyalty
• Increased speed, quality and privacy in processing survey responses with automated systems that avoid manual transcription, pooling and interpretation of these responses
• Enable call transfers from the survey to connect callers directly to either specialized customer services representatives at call centres or an IVR system
• Seamless integration with corporate systems and processes for accessing, segmenting the customer base, and then updating with the information gathered
• Complete security over the confidentiality and accuracy of responses gathered in the automated process for conducting surveys
Benefits
• Higher number of completed surveys as compared with traditional channels thanks to the user-friendly voice interface
• Greater cost efficiencies by managing surveys with an automated solution
• Improved corporate image and caller satisfaction, creating competitive edge with better customer relationship management
• New automated channel for contacting and surveying existing customers for targeting actions based on their profiles to boost customer retention and loyalty
• Increased speed, quality and privacy in processing survey responses with automated systems that avoid manual transcription, pooling and interpretation of these responses
Demos
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