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Who we are
Ydilo AVS is one of the leading companies in Europe for advanced voice solutions using natural language recognition technologies to automate customer care and value-added services in large organizations.

The Ydilo technology enables telecommunications operators, banks, public administration and other large enterprises to automate their customer care and other business processes as well as to extend the reach of their products and services naturally to their customers through the telephone channel intuitively and efficiently.

Ydilo is a privately held company founded in 1999 by a team of executives with a wealth of experience drawn from diverse backgrounds in industry and consultancy. Having completed several successful rounds of financing, our current external investors include Ericsson and Espiga Capital.

Since its inception, it has been at the forefront of the advanced voice services industry in Europe, developing a wide range of voice solutions and applications for automated customer care services, ticketing, telephone banking, debt collection, information portals, customer satisfaction surveys, flight information and orders to name a few.

The services managed by Ydilo help enterprises gain significant competitive edge that increases customer satisfaction at the same time as optimizing costs and generating new revenue streams, improving the overall acceptance of services and smoothing product launches to the market place.
The ideal combination of natural language recognition, Ydilo's innovative and complete platform and its vast experience all together, offer advantages for strategies based purely on traditional contact centres or other tone-dial systems, creating effective self-service channels. Integrating speech recognition interfaces with corporate IT systems and business processes adds a new dimension of self-service and value-added products and services for the telephone channel.

Our cutting-edge applications are designed by an expert team of linguists, graphical designers, voice engineers, usability experts and voice talents to increase caller satisfaction and assure the best experience of our services. Similarly, the enormous possibilities for integrating our technology with other traditional channels make it feasible to implement an integrated multi-channel strategy set to achieve more effective services and products that reach out to a greater public.
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