E-mail: info@ydilo.com • Telephone: + 34 91 252 84 00
The telecommunications sector is highly competitive, where customer services become a key means for increasing customer loyalty and attracting potential new customers. The challenge is how to attend thousands of users satisfactorily and effectively, guaranteeing a high-quality and homogeneous service.
The carrier-grade voice services provided by Ydilo allow operators to deploy services that are personalized to their customers, automating the most common requests and complement other customer care channels such as call centres or web pages. These also offer advanced interactive call management for customer care, value added services such as loyalty programmes, automatic customer satisfaction surveys, or debt collection
Our well-designed interface, access to a multidisciplinary team of experts in voice solutions, efficient platform management and real-time integration with CRM systems and other customer care platforms all together guarantee the best quality customer care and satisfaction.
Ydilo solutions can easily manage peaks in call volumes, offering consistent quality of service and response. Ydilo assures assures 99.9% service availability and call completion rates above 65%.
Ydilo has several data processing centres that currently handle more than 150 million calls a year entirely automatically.
The carrier-grade voice services provided by Ydilo allow operators to deploy services that are personalized to their customers, automating the most common requests and complement other customer care channels such as call centres or web pages. These also offer advanced interactive call management for customer care, value added services such as loyalty programmes, automatic customer satisfaction surveys, or debt collection
Our well-designed interface, access to a multidisciplinary team of experts in voice solutions, efficient platform management and real-time integration with CRM systems and other customer care platforms all together guarantee the best quality customer care and satisfaction.
Ydilo solutions can easily manage peaks in call volumes, offering consistent quality of service and response. Ydilo assures assures 99.9% service availability and call completion rates above 65%.
Ydilo has several data processing centres that currently handle more than 150 million calls a year entirely automatically.
Benefits
• Improve customer experience and satisfaction: via high quality voice interfaces without wait times and facilitating simple and smooth caller interaction with the company
• Reduce operating costs: automating services effectively shortens call duration through natural, user-friendly and efficient voice interfaces and menus that minimize the use of other channels to better utilize call centre agents for tasks of greater added value
• More readily available corporate services and products: end users enjoy instant remote access over the phone to a wide range of company services, products and promotions at any time, increasing the degree of service delivery
• Increased reach for advertising: leveraging this advanced voice channel as a marketing vehicle also increases the reach for advertising actions, launching new services and brings in new sources of revenue
• Gain competitive advantage: deploying speech-enabled services of a high calibre can help companies distinguish themselves from the competition and retain their customers.
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