E-mail: info@ydilo.com • Telephone: + 34 91 252 84 00
The Ydilo Loyalty Programmes solution allows companies to build a new communications channel with their customers for managing loyalty services through a natural language voice interface that is user-friendly, simple and wholly interactive. Callers can access, compare and redeem loyalty awards and incentives from any phone at any time without wait times.
The Ydillo Loyalty Programmes solution stands out for its capacity to integrate smoothly with all kinds of corporate systems for accessing and updating information on gifts and promotions, such as the conditions for redemption, stocks, and prices, among others. Caller data are similarly accessed and updated for activities around caller identification and profile, checking the accumulated loyalty points, and adjusting the portfolio of suitable gifts and promotions accordingly.. The best quality of service is rendered this way with the latest information in the right context.
Likewise, the solution is integrated with other customer-facing communications channels such as call centres, IVR systems or web portals that allow companies to create a true multichannel strategy for all their loyalty programmes.
• Interactive and user-friendly voice interface with multi-lingual support, enabling intuitive navigation as well as fast and easy access to requested information through natural language recognition
• Supports security policies for caller identification and authentication
• Integration with corporate systems and third party applications for automatically accessing and updating loyalty programme information in real time, as well as for managing deliveries, points and stock
The Ydillo Loyalty Programmes solution stands out for its capacity to integrate smoothly with all kinds of corporate systems for accessing and updating information on gifts and promotions, such as the conditions for redemption, stocks, and prices, among others. Caller data are similarly accessed and updated for activities around caller identification and profile, checking the accumulated loyalty points, and adjusting the portfolio of suitable gifts and promotions accordingly.. The best quality of service is rendered this way with the latest information in the right context.
Likewise, the solution is integrated with other customer-facing communications channels such as call centres, IVR systems or web portals that allow companies to create a true multichannel strategy for all their loyalty programmes.
Highlights
• Interactive and user-friendly voice interface with multi-lingual support, enabling intuitive navigation as well as fast and easy access to requested information through natural language recognition
• Supports security policies for caller identification and authentication
• Integration with corporate systems and third party applications for automatically accessing and updating loyalty programme information in real time, as well as for managing deliveries, points and stock
• Advanced tools for instantly updating information on gift catalogues, redemption conditions, prices and incentives within the loyalty programme totally transparently to users
• Full personalization enabled of catalogues, prices, redemption conditions for gifts based on caller segments and profiles
• Embedded promotions and offers enabled, adjusted each individual caller's profile and accumulated points to present the suitable loyalty products and services and also adapting to previous call contexts and patterns
• Increased access and exposure to loyalty programmes via a new channel, as well as a higher rate of calls successfully managed
• More products redeemed and higher caller satisfaction
• A new channel for customer loyalty, with the right strategies, this permits proactive promotion of new products for customers and other value-added services
• High level of information consistency in loyalty programmes achieved through automated processes to avoid human errors in interpreting and supplying programme information
• Outsource all technical management and operation of the loyalty programme service to Ydilo, allowing client companies to just focus on analyzing and managing caller interactions
• Full personalization enabled of catalogues, prices, redemption conditions for gifts based on caller segments and profiles
• Embedded promotions and offers enabled, adjusted each individual caller's profile and accumulated points to present the suitable loyalty products and services and also adapting to previous call contexts and patterns
Benefits
• Increased access and exposure to loyalty programmes via a new channel, as well as a higher rate of calls successfully managed
• More products redeemed and higher caller satisfaction
• A new channel for customer loyalty, with the right strategies, this permits proactive promotion of new products for customers and other value-added services
• High level of information consistency in loyalty programmes achieved through automated processes to avoid human errors in interpreting and supplying programme information
• Outsource all technical management and operation of the loyalty programme service to Ydilo, allowing client companies to just focus on analyzing and managing caller interactions
Demos
Copyright © 2009 • Ydilo • All rights reserved • Telephone: + 34 91 252 84 00 • E-mail: info@ydilo.com |
