Self service is nothing new for the banking and financial services sector. Customers can do specific transactions at the cash machines or ATMs, wherever these are, at any time of the day. However, customers are demanding access to banking services from absolutely anywhere allowing them to interact with their bank through a user-friendly, agile and secure voice interface.

Ydilo solutions offer the banking sector a safe and user-friendly way to manage their most frequently used telephone banking services, however complex these may be, from any telephone, at any time. Both banks and customers enjoy the versatility and usability of the natural language interface provided.

Not only do banks make the most of the telephone channel with Ydilo, but also further enhance it with smooth integration with other automated voice solutions for call centres, SMS platforms and other customer services channels used by banking entities.

For safe telephone banking, any security policy can be implemented down to several levels for banking entities. Data integrity and consistency is guarranteed through real-time and seamless integration with corporate banking systems and processes for accessing and updating information and transactions.

Users have access to a wide range of personalized services in a secure and private environment which may include the following:

• Details on balance and movements for accounts and cards

• Review and subscribe to banking products, modify cash withdrawal limits, cancel and activate cards...