Today, success in logistics is as much about the flow of information as it is about the flow of goods. Customers want to be informed at all times whether their consignment has been delivered or, if not, why is hasn't. Companies need to have real time data on their transport fleet and deliveries. Ydilo automated voice services offer transport and logistics companies efficient and user-friendly interfaces for their employees and customers alike. These are wholly integrated with corporate back-end IT systems that facilitate remote information access and updates.
The advanced Ydilo voice services offer the transport and logistics industry a new communications channel for their clients, sales forces, and distribution fleets, based on the most advanced natural language recognition technologies for remotely accessing and updating information on the flow of goods. These advanced voice solutions enable interactive, instant and simple communication with the companies from any phone any time.
Ydilo technology presents customers and employees in transport, distribution and logistics companies the means to access and update data on consignments, incidences or deliveries at any time through an agile and intuitive voice interface. Real-time updating of all information is achieved with all the tools and processes that the Ydilo platform provides for tight integration with corporate systems.
The advanced Ydilo voice solutions for the transport industry include the following features, among others:
• Delivery planning, tracking and updates
• Inventory tracking and updates
• Incident and exception management
• Voice guided pick and pack operations
• Voice-based shipping and delivery status information
With Ydilo solutions, companies in this sector can achieve increased efficiency in their operations, better response times and delivery management, improving the overall quality of service for their customers.

Benefits
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Greater efficiency in operations management through an automatic and live channel for remotely accessing and updating information on consignments and deliveries from any phone
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Better customer service with the highest quality of care and information by providing the latest on deliveries over the phone through an intuitive and agile natural language interface that is always available
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Market differentiation allowing companies to position ahead of their competitors by demonstrating their commitment to quality service and innovation
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Promotional vehicle, opportunity to use the new telephone channel to offer personalized value-added services and promotions to customers, based on the products they are interested in