E-mail: info@ydilo.com • Telephone: + 34 91 252 84 00
The Ydilo Directory Assistance solution allows companies to offer their customers a user-friendly and intuitive means of automatically searching and accessing contact information of all sorts instantly through the voice channel, harnessing the advantages of the state-of-the-art natural language recognition technologies.
The in-built usability of this solution through highly interactive and intuitive voice interfaces facilitates access to the right contact information and helps to locate companies, individuals, public bodies and other information of general interest, from any phone, at any time.
The combination of the robust Ydilo voice services platform and embedded state-of-the-art speech recognition technology assures the high-quality and constant service availability. This user-centric Ydilo technology achieves the best caller experience and the highest rate of successful calls.
To guarantee the best quality of service by providing reliable information at all times, Ydilo Directory Assistance integrates transparently with the most popular contact systems and databases in the market. Likewise, it also enables fast and efficient real-time processing of new contents for delivering the very latest information.
• Instantaneous responses via agile and user-friendly voice dialogues that guarantee the highest level of quality and caller satisfaction
• Service availability at all times from any phone and supported by a robust services platform and infrastructure that manage unplanned peak call volumes
The in-built usability of this solution through highly interactive and intuitive voice interfaces facilitates access to the right contact information and helps to locate companies, individuals, public bodies and other information of general interest, from any phone, at any time.
The combination of the robust Ydilo voice services platform and embedded state-of-the-art speech recognition technology assures the high-quality and constant service availability. This user-centric Ydilo technology achieves the best caller experience and the highest rate of successful calls.
To guarantee the best quality of service by providing reliable information at all times, Ydilo Directory Assistance integrates transparently with the most popular contact systems and databases in the market. Likewise, it also enables fast and efficient real-time processing of new contents for delivering the very latest information.
Highlights
• Instantaneous responses via agile and user-friendly voice dialogues that guarantee the highest level of quality and caller satisfaction
• Service availability at all times from any phone and supported by a robust services platform and infrastructure that manage unplanned peak call volumes
• Voice interface designed by experts to ensure smooth and intuitive navigation backed by contextualized help and prompts for callers
• Integration with call centres, other infrastructures and information channels used by companies to ensure a consistent and quality service
• Simple configuration to insert advertising and marketing messages adapted to the call context or to the information requested by the user
• High levels of caller satisfaction and success rates: in call management that lead to better rates of service acceptance and use
• Greater cost efficiencies: in call management and services rendered through the high level of automation achieved without impairing the quality of the service rendered
• Market differentiation: driven by the exceptional quality of service rendered and the offering of new value-added services in call management
• Higher quality of information consistency: through automated processes for accessing and updating contents that minimize dictation errors and information access by human agents
• Integration with call centres, other infrastructures and information channels used by companies to ensure a consistent and quality service
• Simple configuration to insert advertising and marketing messages adapted to the call context or to the information requested by the user
Benefits
• High levels of caller satisfaction and success rates: in call management that lead to better rates of service acceptance and use
• Greater cost efficiencies: in call management and services rendered through the high level of automation achieved without impairing the quality of the service rendered
• Market differentiation: driven by the exceptional quality of service rendered and the offering of new value-added services in call management
• Higher quality of information consistency: through automated processes for accessing and updating contents that minimize dictation errors and information access by human agents
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