In the face of a highly competitive market, enterprises must fine-tune their internal processes optimally, one of which is collecting debt payments from their customers. After an in-depth study, Ydilo developed an automatic speech-enabled solution that facilitates and increases the chances for smooth and successful debt collection management allowing companies to notify their customers of their pending debts and to ease these payments in a secure and user-friendly way.

This Ydilo solution permits automatic debt notification both during the call itself and proactively driven from the company to the customer, as well as real-time management of pending payments.

Companies can offer their customers a tool that allows them to track and manage their pending payments instantly with utmost ease through this new channel, using advanced natural language technologies integrated together with in-house corporate legacy systems and payment gateways.

The service this solution offers is based on an automated voice system, to offer information on the potential outstanding invoices and the different means of payment available through an interactive and prompted dialogue. It even assists with changing bank data and immediate payment by credit card-all in compliance with current security and confidentiality regulations and policies.

The telephone channel makes automatic notification, follow-up and debt collection far easier, while assuring privacy and control.