E-mail: info@ydilo.com • Telephone: + 34 91 252 84 00
Customer services for telecommunications operators is a challenge as their customer base is extremely large where millions of callers must be satisfactorily and efficiently attended with the highest level of service responding to all sorts of caller issues.
The innovative tool Ydilo Telco Care solution facilitates the automation of customer care services for any telecommunications operator through a high-quality voice interface that can respond to millions of callers satisfactorily and efficiently, assuring the highest level of service.
Years of extensive experience providing automated customer care services together with a powerful proprietary advanced voice services platform allows Ydilo to offer the most innovative and complete solutions in the marketplace. Such that any Ydilo speech solution can be integrated transparently with other communication channels like call centres, other IVR systems, and web portals opening up an opportunity for developing a truly multichannel strategy for customer relationship management.
Ydilo Telco Care is designed particularly to address the most innovative business requirements for the most advanced customer care services in the sector. This enables telecommunication operators to achieve the highest levels of caller satisfaction, the best possible performance indicators and greater cost efficiencies.
• Complete solution for automated customer services to cater for large customer bases, adapted to the requirements and service offering for telecommunications operators
• Advanced voice platform that enables automation of all kinds of services with multiple levels of interaction, decision trees and complex logic to support the most detailed customer personalization and segmentation defined by telecommunication operators
The innovative tool Ydilo Telco Care solution facilitates the automation of customer care services for any telecommunications operator through a high-quality voice interface that can respond to millions of callers satisfactorily and efficiently, assuring the highest level of service.
Years of extensive experience providing automated customer care services together with a powerful proprietary advanced voice services platform allows Ydilo to offer the most innovative and complete solutions in the marketplace. Such that any Ydilo speech solution can be integrated transparently with other communication channels like call centres, other IVR systems, and web portals opening up an opportunity for developing a truly multichannel strategy for customer relationship management.
Ydilo Telco Care is designed particularly to address the most innovative business requirements for the most advanced customer care services in the sector. This enables telecommunication operators to achieve the highest levels of caller satisfaction, the best possible performance indicators and greater cost efficiencies.
Highlights
• Complete solution for automated customer services to cater for large customer bases, adapted to the requirements and service offering for telecommunications operators
• Advanced voice platform that enables automation of all kinds of services with multiple levels of interaction, decision trees and complex logic to support the most detailed customer personalization and segmentation defined by telecommunication operators
• Integration with corporate systems, third party applications and payment gateways so callers can perform all activities needed, without help from a customer services representative
• Built-in corporate security and access policies to authenticate user identity and to ensure transactions are secure and safe
• Full dynamic personalization of the interface, the information presented and the services available based on the caller profile, patterns of use, record of caller interactions, call initiation, etc.
• Call transfer through CTI integration to call centres for resolving complex interactions as well as to other channels used for customer care services
• Fully scalable carrier-grade services platform to completely adapt to the needs changing call volumes achieving instant response times and effectively manage peak call traffic
• Calls more successfully managed through this channel with a high degree of service automation
• Greater call satisfaction with a pleasant, personalized and interactive voice interface and the facilities for self-service offered with Ydilo solutions
• Reduction of costs tied to call centres and other customer service channels, redeploying agents to engaging in other tasks and activities of more added value
• New channel for targeted marketing promotions
• Built-in corporate security and access policies to authenticate user identity and to ensure transactions are secure and safe
• Full dynamic personalization of the interface, the information presented and the services available based on the caller profile, patterns of use, record of caller interactions, call initiation, etc.
• Call transfer through CTI integration to call centres for resolving complex interactions as well as to other channels used for customer care services
• Fully scalable carrier-grade services platform to completely adapt to the needs changing call volumes achieving instant response times and effectively manage peak call traffic
Benefits
• Calls more successfully managed through this channel with a high degree of service automation
• Greater call satisfaction with a pleasant, personalized and interactive voice interface and the facilities for self-service offered with Ydilo solutions
• Reduction of costs tied to call centres and other customer service channels, redeploying agents to engaging in other tasks and activities of more added value
• New channel for targeted marketing promotions
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