E-mail: info@ydilo.com • Telephone: + 34 91 252 84 00
Ydilo Corporate Directory solution offers companies a complete reception management service, as well as communicates corporate information to their employees and clients. Fully accessible at all times and of high quality, the multi-lingual advanced voice interface uses the latest natural language technologies to offer an agile, intuitive and efficient caller experience.
With this configurable solution, companies can render a high quality of service and response, while achieving greater cost efficiencies compared to traditional solutions.
Ydilo Corporate Directory tightly integrates with all corporate systems in place with client companies for smooth access to required information. At the same time, the solution also supports transparent integration with other existing customer-facing communications channels (call centres, SMS platforms, other Ydilo solutions, etc.), complementing these to achieve the best possible service as part of a complete multichannel strategy.
Along these lines, to offer client companies the best customer services relationship management, all technical activities for hosting, operating and managing the technology infrastructure are taken care of by Ydilo in its advanced voice services platform.
• Auto-attendant: enables company phone calls to be managed automatically through advanced voice interfaces that allow searches for the name of the person or the department to talk to, avoiding confusions.
With this configurable solution, companies can render a high quality of service and response, while achieving greater cost efficiencies compared to traditional solutions.
Ydilo Corporate Directory tightly integrates with all corporate systems in place with client companies for smooth access to required information. At the same time, the solution also supports transparent integration with other existing customer-facing communications channels (call centres, SMS platforms, other Ydilo solutions, etc.), complementing these to achieve the best possible service as part of a complete multichannel strategy.
Along these lines, to offer client companies the best customer services relationship management, all technical activities for hosting, operating and managing the technology infrastructure are taken care of by Ydilo in its advanced voice services platform.
Modules
• Auto-attendant: enables company phone calls to be managed automatically through advanced voice interfaces that allow searches for the name of the person or the department to talk to, avoiding confusions.
• Personal Agenda: offers all employees of the client company a speech-enabled agenda for their personal contacts with in-built security mechanisms for caller identification.
• Product Portfolio: allows companies to offer their customers constant access over the phone to previously catalogued information on products and services, with in-built security mechanisms for caller identifiaction and authentication,as well as for performing confidential actions.
• Cost efficiencies in managing internal and external company calls, redeploying the administrative workforce for other tasks of greater added value
• Greater employee and customer satisfaction with a more effective and agile solution
• Improved corporate image projected to employees and customers through a more efficient and better quality telephone service
• A new voice channel for broadcasting promotions and offers, information on other products and services provided by the company
• Product Portfolio: allows companies to offer their customers constant access over the phone to previously catalogued information on products and services, with in-built security mechanisms for caller identifiaction and authentication,as well as for performing confidential actions.
Benefits
• Cost efficiencies in managing internal and external company calls, redeploying the administrative workforce for other tasks of greater added value
• Greater employee and customer satisfaction with a more effective and agile solution
• Improved corporate image projected to employees and customers through a more efficient and better quality telephone service
• A new voice channel for broadcasting promotions and offers, information on other products and services provided by the company
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