This Ydilo solution optimizes appointment notification, request and management via an automated speech-enabled application. Through a user-friendly, simple and totally interactive natural language interface, the caller can access, request and confirm appointments from any telephone anytime without any high hold times or interminably long queues.

The Ydilo Appointments solution allows companies and public organisms to create a new communications channel using advanced natural language recognition with their callers. Through this channel companies have access to a tool for efficient appointment management and scheduling to offer callers a fast and personalized environment for easier self-service management of appointments with specialists and public organisms from any phone.

For companies, the increased communication efficiency with their public, as well as better management of calendars, agendas, services and specialists lead to a far better level of services offered with minimal investment outlay with Ydilo Appointments.

Additionally, Ydilo Appointments integrates smoothly and safely with existing corporate systems that centralize appointment information for real-time validation of caller requests. The solution also integrates with other channels and applications used for communicating with customers (call centres, IVRs, etc.). This way, companies can leverage a true multichannel services strategy where they focus on managing their customers and callers.





• Multilingual speech-enabled interface that is interactive and friendly with natural language recognition, accessible from any phone 24 hours a day

• Single point of access to all agendas managed by a given company, adding new ones quickly and transparently for customers