One of the goals of national, regional or local government agencies and health services is to efficiently disseminate information to the public to raise awareness on a variety of issues affecting public governance and services. Likewise, they also need to make themselves fully accessible for the general public over the popular phone in the most efficient way possible. Merely gathering and maintaining the information to disseminate is already quite labour intensive, let alone the public services resources required to just attend the millions of calls.

The flexibility of Ydilo's unique platform and portfolio of voice solutions enable deployment of advanced voice solutions for automating any of these diverse public services, however simple or complex these may be. The underlying platform makes the most of the advanced natural language technologies in the telephone channel popular with the public and integrates seamlessly with IT systems and business processes at these public institutions to offer consistent content and high quality services.

Ydilo is well equipped to address the complex requirements that government institutions have for disseminating high-volume content effectively to a very large audience thanks to its extensive experience and expertise in this arena. The caller experience is rendered as natural and intuitive as possible through highly user-friendly voice interfaces designed by experts. The mission-critical ability to handle high call volumes annually in this sector is also fully supported by a robust voice services platform with over 99.9% availability for all large-scale Ydilo speech-enabled solutions.

If any member of the public wishes to review taxes and returns, check health services and make appointments, or monitor traffic, among other public services, they can do so remotely and automatically unburdened by wait times. The quality of service is not compromised by automation with these Ydilo solutions. Instead, it is improved through better, more consistent and faster responses.