Companies are under increasing pressure to lower operating costs and at the same time improve their customer service. A growing customer demand for access to information at all times requires enterprises to dedicate additional resources.

While much of the information and services required by customers today exists in computer databases, finding a suitable and efficient interface to distribute this content to audiences can be difficult. Interminable waits to be connected to a human representative in the right department of a company or the labyrinth of menu choices presented by touch-tone IVR systems tell the tale.

Advanced voice recognition services as developed by Ydilo offer a number of key benefits for a company striving to delight their customers while maintaining a streamlined and efficient operation.

  1. Improve customer experience
    A customer usually wants to conclude business over the phone as quickly as possible. Voice recognition applications eliminate the need to wait for a human representative or navigate complicated touch-tone menus. Voice applications designed by Ydilo ensure a friendly and fast experience while providing easy access to the required information or service.

  2. Cut operating costs
    Ydilo's voice applications reduce call center costs by automating services and shortening call duration through streamlined menus and natural prompt design. Because of higher automation rates than touch-tone IVR, voice-enabled applications deliver larger cost savings. Call center agents are freed up to concentrate on tasks that add most value.

  3. Increase revenue
    Voice-based commerce such a ticket sales (Voice Ticketing) or automated catalogue order taking offers additional revenue opportunities to businesses. Because of high penetration of telephones (100% fixed and 70% mobile) and the intuitive use of voice services, voice-driven solutions are always available and readily accepted.

  4. Improve security
    Speech recognition eliminates the need for touch-tone keypad entry and makes it easier to ask and answer security questions, such as PIN numbers, so that customers are not as bothered by them as they are on an IVR. Speaker verification technologies also promote increased security by testing vocal characteristics of spoken words (voice print).

  5. Speed time-to-market
    Using Ydilo's carrier grade voice platform enables our customers to deploy high-quality voice services quickly and at minimal setup cost.

  6. Gain competitive differentiation
    Deploying voice-enabled services can help companies distinguish themselves from the competition and keep its customers coming back. This is because of the fact that in many industries call centers and touch-tone systems, with their inherent disadvantages, are still the norm. Being an early adopter of speech technology, a company can demonstrate leadership in its commitment to customer satisfaction and innovation.