Ydilo, Customer Management and Automation that excels.
AI based Voicebots and Chatbots using natural conversation in order to achieve maximum cost reduction and best customer experience with self-services.
Cost Savings
Attended Calls
Outbound and Inbound Surveys
Our Solutions
Enterprise Virtual Assistant
The definitive automation for your Contact Center: maximum self-service levels to guarantee cost saving and customer satisfaction .
Open Question
Achieve human recognition precision managing hundreds of intentions and customer interactions with natural language: “How I can help you today?”
Inbound and outbound Surveys
European leader on voice based automated surveys, both for middle and large-sized enterprises. Efficiency at the best pricing options. .
Debt recovery
The most efficient and complete customer experience to automate payment of debts. Available 24x7 and 365 days/year. Process card payment and bank transfer.
Voice ecommerce
Scale your customer booking and reservation ystem to fit your capacity needs. Sales automatically attended by phone with a 100% of customer success.
Our Technology
01
Enjoy our services with no effort
Ydilo offers its services in SaaS mode. Tell us your needs and we will develop and operate the right automation projects for your company. You will be able to focus on your business and your customers, and our professionals will take care of getting your Voicebot or Chatbot up and running in a few weeks.
02
The highest accuracy in intention recognition
No other technology on the market offers similar ratios: for hundreds of intentions and in real time. The Voicebots and Chatbots developed with Ydilo's Enterprise Virtual Assistant platform classify all of them for your company and then launch the corresponding action.
03
Beyond conversational interfaces
When communicating, human beings hesitate, change the subject, repeat expressions, make mistakes... Understanding it, extracting intentions, having a non-linear conversation and solving a need, goes beyond the design of a conversational interface based on Artificial Intelligence: that is what our solutions do.
04
Integration with your business systems
Customers want to be served in a personalized way: their invoices, their account, their installation... Our Enterprise Virtual Assistant platform integrates your company's systems and your Contact Center in a simple way, and automatically manages queries with each user's information.
05
The business metrics that matter to you
The Enterprise Virtual Assistant platform incorporates Big Data repository managers that will allow you, autonomously, to know the maximum detail of each interaction of your customers with automated systems and develop business actions and quality control.
Ydilo has been the Spanish leader on Contact Center automation for the last 20 years and now in 2020 it have been awarded with the PLATINUM CONTACT CENTER AWARDS for Casandra, the Enterprise Virtual Assistant for Masmovil Group.
Automation that truly achieves customer care satisfaction
Thanks to the best of AI technology and our effective conversational design, our client customers are highly satisfied with Customer Experience. Thousands of customer surveys endorse Ydilo services.
