Automated Telephone Surveys

The value of survey automation

If you want to know for sure how a customer feels about your service or product, ask him or her directly. Ydilo offers your company our automated surveys solution to collect and process data gathered from the respondents’ answers and opinions, ensuring a high volume of immediate results and a significant cost savings.

Thanks to its functional and technical capabilities, you can measure different indicators relevant to your business goals: agent performance, customer satisfaction, first call resolution data, agent courtesy and skill or service or product quality.

Diagram process automated surveys

The possibilities are endless: call center telephone surveying, customer service, market research, marketing, opinion polls or quality services. Ydilo tailors their solutions to your needs:

  • Outbound IVR surveys performed through natural language recognition and / or keypad. They are highly configurable, with a great capacity to efficiently manage time and load distribution at the telephone infrastructure level and with a versatile system of web-based reporting and custom data extraction. Data can unlock significant value to assess products and services or provide new ones better aligned with market trends and consumer tastes.
  • Customer satisfaction surveys on inbound calls to the Contact Center. After the call, the survey is conducted to assess the user’s experience at this point of contact. The information collected through these strategic surveys helps optimize contact center operations, which are linked, in turn, to business processes.

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Automated Surveys Ydilo