1. Flexibility of access:
Customers access the company whenever and however they choose.
2. Personalized attention:
It knows about the customer context and potential call drivers.
3. Agility and efficiency:
In their response capacity.
4. First Call Resolution:
It resolves a high percentage of customer inquiries on the first contact.
5. Focused on business goals:
It reduces costs, increases revenue and retains a higher number of satisfied customers.
6. Measures customer satisfaction:
And agent productivity.
7. Business Intelligence:
It transforms data into relevant information for the evaluation and ongoing improvement of agent performance and business processes.
8. User Experience:
Integrated in the business process.
José Echegaray, 8.
28232 Las Rozas – Madrid – SPAIN
+34 91 252 84 00