Contact Center

Do you know what the keys are for a good Contact Center?

1. Flexibility of access:
Customers access the company whenever and however they choose.

2. Personalized attention:
It knows about the customer context and potential call drivers.

3. Agility and efficiency:
In their response capacity.

4. First Call Resolution:
It resolves a high percentage of customer inquiries on the first contact.

5. Focused on business goals:
It reduces costs, increases revenue and retains a higher number of satisfied customers.

6. Measures customer satisfaction:
And agent productivity.

7. Business Intelligence:
It transforms data into relevant information for the evaluation and ongoing improvement of agent performance and business processes.

8. User Experience:
Integrated in the business process.